You'll want to make sure the four letter prefix is included when entering it into the installer. Magic Bullet Suite 2023, Trapcode Suite 2023, PluralEyes 2023), you have the wrong version installed and need to rollback to the version your serial is for.Īll of our serials are a twenty-character string starting with four letters followed by sixteen digits. If you have a suite or product installed right now with a year for a version number (e.g. The serial is for an older version of the product you currently have installed.The top reasons a serial number doesn't work are as follows: Only products compatible with Maxon App will install and license through that program. You need to ensure you've installed the correct version of the product, then manually import the serial using the SerialFiller tool in this separate FAQ. Note: Legacy serial numbers do not automatically apply in Maxon App.
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